1. Introduction to the Apple Ecosystem
Identify what’s new in macOS.
• New features available with macOS Ventura
Identify what’s new in iOS.
• New features available with iOS 16
Identify what’s new in iPadOS.
• New features available with iPadOS 16
2. Apple Device Hardware
Recognize which Mac computers support the latest version of macOS. • macOS Ventura is compatible with these computers
Recognize which iPhone devices support the latest version of iOS. • iOS 16 and iPadOS 16 are compatible with these devices
Recognize which iPad devices support the latest version of iPadOS. • iOS 16 and iPadOS 16 are compatible with these devices
Describe and use Mac computer hardware components and features.
• Browse Manuals by Product — Desktop
• Browse Manuals by Product — Laptop
• Identify the ports on your Mac
Troubleshoot Mac computer hardware components.
• If your USB-C power adapter isn’t charging your Mac notebook
Describe and use iPhone hardware components and features. • iPhone models compatible with iOS 16
Troubleshoot iPhone hardware and accessory components. • If your iPhone won’t turn on or is frozen
Use and describe iPad hardware components and features.
• Accessories included with iPad
• iPad models compatible with iPadOS 16
Troubleshoot iPad hardware and accessory components.
• If your iPad won’t turn on or is frozen
• Set up and use Bluetooth accessories on iPad
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Recognize how using a customized Setup Assistant can impact the user experience in iOS and iPadOS. • Manage Setup Assistant for Apple devices
Recognize how using a customized Setup Assistant can impact the user experience in macOS. • Manage Setup Assistant for Apple devices
Set up Touch ID on iPhone, iPad, and Mac.
• About Touch ID advanced security technology
• Use Touch ID on iPhone and iPad
• Use Touch ID on Mac
Troubleshoot Touch ID on iPhone, iPad, and Mac.
• If Touch ID isn’t working on your iPhone or iPad
• If Touch ID isn’t working on your Mac
Set up Face ID on iPhone and iPad.
• Use Face ID on your iPhone or iPad Pro
Troubleshoot Face ID on iPhone and iPad.
• If Face ID isn’t working on your iPhone or iPad Pro
5. FileVault
Describe FileVault.
• How does FileVault encryption work on a Mac?
• Managing FileVault in macOS
• Use FileVault to encrypt your Mac startup disk
Turn on FileVault.
• Encrypt Mac data with FileVault
• If you can’t turn on FileVault on Mac
• Turn off FileVault encryption on Mac
Explain FileVault security keys stored with Apple versus MDM escrow.
• Use FileVault to encrypt your Mac startup disk
Describe personal versus organization recovery keys.
• Manage FileVault with mobile device management
Identify secure tokens and bootstrap tokens.
• Use secure token, bootstrap token, and volume ownership in deployments
Use Quick Start for iOS and iPadOS to set up new devices.
• Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad
• Use Quick Start to transfer data to a new iPhone or iPad
Use Migration Assistant to copy documents, apps, accounts, and settings to a new Mac.
• Move content to a new Mac
Recognize the capability of a personal Apple ID. • Where can I use my Apple ID?
Describe the features of Digital Legacy and Legacy Contacts. • Digital Legacy
Recognize the differences between a personal Apple ID and a Managed Apple ID. • Use Managed Apple IDs in Apple Business Manager
Recognize user name conflicts in Apple Business Manager or Apple School Manager.
• Get notified about user name conflicts in Apple Business Manager
• Get notified about user name conflicts in Apple School Manager
Recognize and manage Activation Lock features.
• Activation Lock on Apple devices
• Activation Lock for iPhone, iPad, and iPod touch
10. iCloud
Recognize iCloud capability.
• Intro to collaboration in Pages for iCloud
Identify when Family Sharing impacts devices in bring-your-own-device (BYOD) deployments. • Use a different Apple ID to share purchases with Family Sharing
Troubleshoot iCloud features and recognize MDM settings that conflict with iCloud features.
• iCloud for Apple platform deployments
• Review MDM restrictions for Apple devices
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Identify the features of two-factor authentication. • Two-factor authentication for Apple ID
Turn on two-factor authentication.
• Availability of two-factor authentication for Apple ID
• How to generate a recovery key
Resolve Apple ID password issues.
• If you forgot your Apple ID password
Manage user accounts and data storage for iOS, iPadOS, and macOS.
• Delete a user or group on Mac
• Optimize storage space on your Mac
Recognize the differences as to where iOS, iPadOS, and macOS store data.
• Folders that come with your Mac
• How to check the storage on your iPhone and iPad
• View and modify files and folders in Files on iPad
13 . Operating System Installation, Updates, and Upgrades
Install, update, or upgrade macOS.
• How to download macOS
• How to reinstall macOS
• Update macOS on Mac
Install, update, or upgrade iOS and iPadOS.
• Update iOS on iPhone
• Update iPadOS
Revive or restore iPhone or iPad using Apple Configurator.
• Revive an iPhone, iPad, or Apple TV in Apple Configurator
Revive or restore a Mac using Apple Configurator.
• Revive or restore a Mac with Apple silicon using Apple Configurator
• Revive or restore an Intel-based Mac using Apple Configurator
Erase all contents and settings in iOS, iPadOS, and macOS.
• Erase and reinstall macOS
14 . Device Startup
Use recovery mode to restore iOS and iPadOS.
• If you can’t update or restore your iPhone or iPod touch
Use macOS Recovery to resolve issues.
• Use macOS Recovery on a Mac with Apple silicon
• Use macOS Recovery on an Intel-based Mac
Recognize and use the appropriate boot modes for a Mac for a given situation.
• Boot modes for a Mac with Apple silicon
Use Startup Security Utility to change startup security policies on a Mac.
• About Startup Security Utility on a Mac with the Apple T2 Security Chip
• Startup Disk security policy control for a Mac with Apple silicon
15 iOS, iPadOS, and macOS System Layout
Recognize and understand differences on Shared iPad.
• Prepare Shared iPad
• Shared iPad overview
Troubleshoot and resolve Shared iPad issues.
• Prepare Shared iPad
Locate macOS default and shared folders.
• Set up file sharing on Mac
• Share files with others who use your Mac
16 .Apps
Recognize how third-party app resources enhance security.
• About system extensions and macOS
• App Store Review Guidelines — Apple Developer
• Intro to app security for iOS and iPadOS
• Intro to app security for macOS
Recognize the differences between kernel and system extensions.
• Kernel extensions in macOS
Resolve access issues for non-App Store apps during installation in macOS.
• Safely open apps on your Mac
Manage app requests for security and privacy settings.
• Change Privacy & Security settings on Mac
• Privacy Preferences Policy Control MDM payload settings for Apple devices
17. Manage app background items.
• Change Login Items settings on Mac
• Use MDM to manage background tasks on Mac
Recognize how a personal Apple ID or Managed Apple ID affects the acquisition of apps from the App Store.
• Apple ID
• About Managed Apple IDs for business
• About Managed Apple IDs for education
• Change your Apple ID password
• Change your Apple ID
• How to create a new Apple ID
• If you forgot your Apple ID email address or phone number
• Managed Apple ID accounts
• Manage and use your Apple ID
• Sign in with your Apple ID
• Two-factor authentication for Apple ID
Troubleshoot apps (iOS, iPadOS, and macOS).
• How to manually update apps on your Apple device
• If an app freezes or quits unexpectedly on Mac
• If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
• If you can’t download or update apps on your iPhone or iPad
• If you can’t connect to the App Store, iTunes Store, or other Apple services
• Manage the apps that you use with Sign in with Apple
18. App Resources and Containers
Identify app resources and containers in devices.
• App Groups Entitlement — Apple Developer
• Build Apps Using CloudKit — Apple Developer
• Distribute Managed Apps to Apple devices
• Enabling CloudKit in Your App
Identify where data is stored in iOS and iPadOS and what happens when an app is deleted.
• Core Data — Apple Developer Documentation
• How to check the storage on your iPhone and iPad
Manage documents.
• Access iCloud Drive files from your iPhone and other devices
• Access and manage your files in iCloud Drive
• Add your Desktop and Documents files to iCloud Drive
• Find a document in Pages on iPad
• Organize your files in the Finder on Mac
• Set up iCloud Drive on all your devices
• Use iCloud Drive to store documents on your Mac, iPhone, and iPad
• Use the Files app on your iPhone, iPad, or iPod touch
• Work with folders and files in iCloud Drive
Back up and restore device configuration and related data using Apple Configurator.
• Back up and restore iPhone and iPad devices in Apple Configurator
Use default commands to modify app behavior.
• Change General settings in Terminal on Mac
• Execute commands and run tools in Terminal on Mac
• Keyboard shortcuts in Terminal on Mac
20 .Networking
Manage network settings and service order.
• Change network service settings on Mac
• How to use network locations on your Mac
• Recommended settings for Wi-Fi routers and access points
• Set advanced network settings in iOS Setup Assistant
• Wi-Fi MDM settings for Apple devices
Recognize Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) issues.
• Change DNS settings on Mac
• Renew your IP address from the DHCP server on Mac
• Resolve IP address conflicts on Mac
• Use DHCP or a manual IP address on Mac Troubleshoot DHCP and DNS issues.
• Change DNS settings on Mac
• Enter DNS and search domain settings on Mac Diagnose potential Wi-Fi issues.
• If your Mac isn’t connecting to the internet over Wi-Fi
• Use Wireless Diagnostics on your Mac Recognize how Wi-Fi encryption secures data in transit.
21. Connect to the internet with your Mac
• Secure access to wireless networks Explain how VPNs provide secure remote access.
• Virtual private network (VPN) security
• VPN overview for Apple device deployment Resolve VPN configuration issues manually.
• Change VPN settings on Mac Add a third-party VPN.
• VPN overview for Apple device deployment
22. Sharing Services
Describe host sharing.
• Change Sharing settings on Mac
Use and manage Sharing settings.
• Change iCloud settings for your Apple ID on Mac
• Change Media Sharing settings on Mac
• Set up file sharing on Mac
• Set up Family Sharing
• Set up Family Sharing on Mac
• Set up media sharing on Mac
• Share the screen of another Mac
• Stream content with Home Sharing on Apple TV
• Turn Mac screen sharing on or off
• Use Home Sharing to share media from a computer to other devices
Troubleshoot host sharing services.
23. Change Firewall settings on Mac
Use and manage AirDrop.
• How to use AirDrop on your iPhone or iPad
• Use AirDrop on iPhone to send items to nearby devices
• Use AirDrop on your Mac to send files to devices near you
24. Continuity
Use Continuity Camera.
• Use your iPhone as a webcam on your Mac
Configure Sidecar to use your iPad as a display that extends or mirrors your Mac desktop. • Use your iPad as a second display for your Mac
Turn on AirPlay Receiver to receive video and audio content from any nearby Mac, iPhone, or iPad on the same network.
• Set up your Mac to be an AirPlay receiver Use Universal Control with Mac and iPad.
• Use one keyboard and mouse to control Mac and iPad
Configure Mail settings.
• Add an email account to your iPhone, iPad, or iPod touch
• If you can’t send or receive messages on your iPhone or iPad
• If you can’t send or receive messages on your Mac
• Mail Support
Troubleshoot Mail and Messages.
• If iCloud Mail isn’t working
• If you can’t receive emails in Mail on Mac
• If you can’t send email on your iPhone, iPad, or iPod touch
• If you can’t send or receive email on your Mac
• Troubleshoot email problems in Mail on Mac
Recognize Messages security settings.
• iMessage security overview
26. Printing
Recognize AirPrint advantages.
• About AirPrint
• Use AirPrint to print from your iPhone, iPad, or iPod touch
Identify print protocols.
• Add a printer to your printer list so you can use it on Mac
• Network address formats and protocols on Mac
• Security implications of Bonjour protocol for developers and administrators
• Set the protocol for file sharing on Mac
Manage printing.
• Add a printer to your Wi-Fi network in AirPort Utility on Mac
• Change Printers & Scanners settings on Mac
• Check on a printer or print job using the Dock on Mac
• Check if a printer is working or has a problem on Mac
• Choose your default printer on Mac
• Connect an AirPrint printer to a Wi-Fi network
• If printer software isn’t available on Mac
• Print quickly using a pool of network printers from your Mac
• Share your printer on Mac
• Solve printing problems on Mac
• Update your printer software if your printer has a printing problem on Mac
• Use your Mac to print to a printer connected to a Windows computer
Troubleshoot printing issues.
• Solve printing problems on Mac
Recognize when printing is managed in MDM configuration profiles. • Printing MDM payload settings for Apple devices
27. iOS Sysdiagnose
Use iOS sysdiagnose to capture detailed logs.
• Run system diagnostics in Activity Monitor on Mac
• Share analytics, diagnostics, and usage information with Apple
28. Activity Monitor Use Activity Monitor to identify and resolve issues.
• View cache activity in Activity Monitor on Mac
• View information about Mac processes in Activity Monitor
View system diagnostics reports using Activity Monitor.
• View information about Mac processes in Activity Monitor
• Activity Monitor User Guide for Mac
29. Console
Obtain basic macOS information using Console. • Console User Guide for Mac
Narrow a search using Console.
• Find log messages and activities in Console on Mac
30. Keychains, Passwords, and Passkeys
Manage a macOS keychain.
• Keychain Access User Guide for Mac
• What is Keychain Access on Mac?
Describe how a keychain relates to iCloud Keychain.
• What is Keychain Access on Mac?
Use Secure Notes in Keychain Access.
• Store confidential information securely using Keychain Access on Mac
Manage System Settings passwords.
• Change Passwords settings on Mac
Describe passkeys.
• About the security of passkeys
Manage passkeys on a Mac.
• Sign in to an account on your Mac with a passkey
31. Data Protection
Explain protecting your Mac with a firewall.
• Block connections to your Mac with a firewall
Turn on and turn off firewall in Network settings.
• Block connections to your Mac with a firewall
• Change Firewall settings on Mac
Recognize when an MDM profile controls network and firewall settings.
• Firewall MDM payload settings for Apple devices
Describe Apple security awareness.
• Additional macOS system security capabilities
Describe the purpose of MDM and recognize how MDM can enhance the user experience. • Intro to mobile device management profiles
Describe security differences between Mac computers with and without Apple silicon.
• Boot modes of an Intel-based Mac with an Apple T2 Security Chip
• Startup Security Utility on a Mac with an Apple T2 Security Chip
• Startup security in macOS
Explain Rapid Security Response on Apple devices.
• Rapid Security Responses on Apple devices
• Update your iPhone or iPad
Recognize when to use Lockdown Mode and how to exclude apps and websites from Lockdown Mode.
• About Lockdown Mode
• Harden your iPhone from a cyberattack with Lockdown Mode
Describe configuration profiles.
• Plan your configuration profiles for Apple devices
Locate configuration profiles on a client device.
• Create and edit configuration profiles in Apple Configurator
• Configuration profile enforcement
• Install or remove configuration profiles on iPhone
• Install or remove configuration profiles on iPad
• Use configuration profiles to standardize settings on Mac computers
34. Troubleshooting Cellular Data
Resolve cellular data issues.
• If you see No Service, Searching, or SOS on your iPhone or iPad
Explain how to use eSIMs and transfer to an eSIM.
• About eSIM on iPhone
• If Dual SIM with eSIM isn’t working on your iPhone
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Identify how to contact AppleCare help lines.
• AppleCare Professional Support for Enterprise
• AppleCare Professional Support for Help Desk
Describe AppleSeed for IT.
• AppleSeed for IT
Identify Feedback Assistant benefits.
• Add, delete, or view files in Feedback Assistant drafts on Mac
• Change Feedback Assistant settings on Mac
• Create new feedback in Feedback Assistant on Mac
• Edit or delete draft feedback in Feedback Assistant on Mac
• Feedback Assistant User Guide for Mac
• Filter or sort messages in Feedback Assistant on Mac
• Get started with Feedback Assistant on Mac
• Intro to Feedback Assistant on Mac
• Keyboard shortcuts in Feedback Assistant on Mac
• Manage team feedback in Feedback Assistant on Mac
• Unenroll from the beta program in Feedback Assistant on Mac
• Update or close submitted feedback in Feedback Assistant on Mac